WHERE DO YOU SHIP?

We are happy to ship worldwide from Denmark with tracked delivery.

HOW MUCH DOES IT COST?

Enjoy FREE worldwide shipping on orders over €100. For domestic shipping (Denmark), the rate is €8, and for international shipping (rest of the world), it is €10. Feel free to contact us if you wish to upgrade your order to an express service.

To Denmark, Estimated delivery time 2-4 working days

To Europe, Estimated delivery time: 3-10 working days

To Rest of the world, Estimated delivery time: 5-15 working days

HOW ARE THEY PACKED?

All POPORCELAIN® jewellery is neatly packaged with a gift box. Your purchase receipt will also come with your parcel. If you would like to send the package as a gift without any price receipt, or wish to leave a gift message inside the parcel, please contact us. We would be very happy to do that for you.

To avoid any damage during the shipping, extra protection materials (such as bubble-wrap or foam) may be added into the parcel. You can remove them after you receive your item. However, please reuse the protection materials in the same way if you plan to return the jewellery, although we hope this will not be necessary.

HOW TO PAY?

The payment can be done by credit or debit cards or via PayPal.

IS IT SECURED? 

Payments with credit and debit cards are done through our website’s specialised partner Shopify payment, who provide security without any hassle. ​

Payment with PayPal is done through PayPal Holdings, Inc., who have provided world-class online money transfer for individuals and businesses over the years. Your payment will be perfectly secured.

WHO PAYS CUSTOMS DUTIES?

Shipments outside the EU area may incur customs duties depending on the destination country. The fee may vary depending on your order value and your country limits. Buyers are responsible for any incurred customs duties and fees.

HOW TO TAKE CARE OF MY JEWELLERY?

Gold- or silver-plated colour will fade over time. This is a normal result from long-term wear and contact with air. However, with careful handling they can have a longer life. Here are some care tips for you:

*Please avoid direct contact with water and chemical products, such as soap, perfume, hand cleaning gel, oils, make up, moisturisers, etc.

*Please do not wear jewellery while swimming, showering or raining. Use a soft cloth to dry them if they get wet. 

*Please do not yank and pull chains or components.

*For the porcelain part, please avoid impact with hard surfaces and sharp objects as they are fragile material. Unlike plating metal, porcelain can last for an extremely long time, even hundreds of years.

*Please store the jewellery in a dry place such as your bedroom, and not the bathroom. We recommend storing the jewellery in its original packaging to avoid being damaged or scratched.

WHAT IF I DON'T LIKE MY JEWELLERY?

We would feel very sorry to hear that you are unhappy about the purchase, but we are still pleased to offer a 14-day return/refund policy.

You can return your item within 14 days after you receive your order. Please contact us with your return reason and to request the return address. The cost of return shipment is at the expense of the buyer.

The parcel must be returned protected in its original packaging. Please note that we cannot refund you if the received item was damaged or got lost on the way back, so we strongly recommend you to use a trackable carrier.  ​

Once we have received your parcel we will refund your order as quickly as we can. The refund will be made using the original payment method.

WHAT IF I GOT THE WRONG ORDER?

Although we take extreme care with each order, double-checking every order before dispatching, on very rare occasions an order may be wrong.

If this should unfortunately happen, please contact us via email. We will kindly ask you to return the faulty item(s), and we will happily pay for the return postage. You can then decide whether you would like to be fully refunded or receive a new item in perfect condition.

CAN I EXCHANGE MY ITEM FOR ANOTHER ONE?

You can exchange your jewellery for a different size or colour, where available, within 14 days of receiving the order. The cost of return shipment will be at the expense of buyer. 
Only one exchange per order is accepted. If the item you wish to exchange is no longer available, you will receive a refund instead. 

NEED MORE HELP?

We are always happy to hear from you. If you have any questions about your order, wholesale, press, or collaboration requests, please feel free to contact us via email at hello@poporcelain.com